Power Platform & AI Agent Enablement Lead

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place. The Power Platform & AI Agent Enablement Lead is responsible for governing, onboarding, and operationalizing AI-powered business solutions using Microsoft Power Platform, Copilot Studio, Power Automate, Power Apps, and related Microsoft AI technologies. This role bridges business stakeholders, security teams, and technology teams to ensure AI Agents are deployed securely, compliantly, and supportably. The position will establish and manage the AI Agent onboarding framework, oversee governance processes, provide technical guidance to citizen developers and business teams, and ensure alignment with enterprise security, compliance, and operational standards. Location: Charlotte, Raleigh or Dallas Key Responsibilities AI Agent Onboarding & Governance • Develop and manage the enterprise AI Agent onboarding process. • Review and assess new AI Agent use cases for business value, security, compliance, and operational readiness. • Lead intake, approval, and deployment activities for Copilot Studio and Power Platform AI Agents. • Maintain agent inventories, ownership records, support models, and lifecycle documentation. • Coordinate agent registration, approval workflows, and production readiness reviews. • Partner with Security, Compliance, Legal, and Risk teams to ensure adherence to governance standards. Power Platform Administration • Manage Power Platform environments, solutions, connectors, and DLP policies. • Establish governance controls for Power Apps, Power Automate, Copilot Studio, and related services. • Implement environment strategies including Development, UAT, and Production environments. • Monitor platform utilization, licensing, capacity consumption, and operational health. • Define and maintain standards for Application Lifecycle Management (ALM). AI Agent Platform Enablement • Design and support AI Agent architectures using Microsoft Copilot Studio and Azure AI services. • Enable secure integrations with enterprise platforms such as ServiceNow, Microsoft 365, SharePoint, Teams, Power BI, and other systems of record. • Assist business units in identifying automation opportunities and AI Agent use cases. • Create reusable templates, agent frameworks, and deployment patterns. Adoption & Center of Excellence • Serve as a Power Platform and AI Agent subject matter expert. • Support the AI Center of Excellence and Agent Review Board. • Deliver training, office hours, workshops, and best practices for business users and citizen developers. • Drive adoption of approved AI capabilities while reducing shadow IT and unmanaged AI solutions. • Develop operational metrics and executive reporting on agent adoption, ROI, and effectiveness. Required Qualifications • 2+ years of experience with Microsoft Power Platform. • Experience administering: • Power Apps • Power Automate • Copilot Studio • Dataverse • Power Platform environments • Experience implementing Power Platform governance and DLP strategies. • Strong understanding of Microsoft 365, Entra ID, Teams, SharePoint, and Azure services. • Experience managing enterprise application onboarding and governance processes. • Knowledge of AI/Generative AI concepts and agent-based solutions. • Strong stakeholder management and communication skills. • Experience with: • Azure OpenAI • Azure AI Foundry • Purview • API Management • DevOps and CI/CD • Experience establishing a Power Platform or AI Center of Excellence.