Senior System Implementation Consultant (AI & Digital Transformation) (contract)

Title: Senior System Implementation Consultant (AI & Digital Transformation) Location: Charlotte, NC Duration: 6 Months Work Engagement: W2 Work Schedule: Hybrid 3 days in office/2 days remote Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits Key Responsibilities: • Lead end-to-end implementation of AI, Agentic AI, automation, and enterprise technology solutions from planning through production stabilization. • Develop and manage project plans, deployment roadmaps, implementation schedules, governance forums, risks, dependencies, and executive reporting. • Drive rollout and onboarding of AI-enabled products and platforms, including Epiplex, Zenerate, Digital Adoption Platforms, and Agentic AI solutions. • Partner with business stakeholders to identify AI, automation, and process transformation opportunities through process discovery, workflow analysis, and operational insights. • Conduct process discovery workshops and current-state assessments to identify opportunities for automation, workforce optimization, and AI adoption. • Establish and manage Human-in-the-Loop (HITL) programs, including review workflows, exception handling, quality controls, and governance frameworks. • Lead training, onboarding, change management, and operational readiness activities to ensure successful adoption and business transition. • Support User Acceptance Testing (UAT), release readiness, deployment validation, hypercare, and post-production stabilization. • Collaborate with Product, Engineering, Data Science, Risk, Compliance, and Operations teams to implement AI and intelligent automation solutions. • Define, monitor, and report KPIs, adoption metrics, operational performance indicators, and business value realization measures. • Develop executive dashboards and scorecards to measure adoption, productivity improvements, process efficiency gains, and realized business benefits. Key Requirements: • Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship. • Experience in technology implementation, project management, consulting, operations transformation, product deployment, or related disciplines. • Experience leading enterprise-scale technology, AI, automation, or digital transformation initiatives. • Experience with stakeholder management, project planning, governance, and executive communications. • Experience managing user onboarding, training, operational readiness, and change management programs. • Strong analytical, facilitation, problem-solving, communication, and organizational skills. Desired Qualifications • Experience implementing AI, Generative AI, Agentic AI, workflow automation, or intelligent operations solutions. • Knowledge of Large Language Models (LLMs), prompt engineering, AI orchestration, and enterprise AI adoption practices. • Experience with Retrieval Augmented Generation (RAG) architectures, knowledge management solutions, document ingestion pipelines, and enterprise search capabilities. • Familiarity with vector embeddings, semantic search, knowledge retrieval, and enterprise content indexing. • Experience with process discovery, workflow mining, task mining, and business process intelligence platforms. • Experience with Epiplex, Zenerate, digital learning platforms, simulation tools, or digital adoption solutions. • Knowledge of banking operations, operational excellence, and business process transformation practices. • PMP, Agile, Scrum, Lean Six Sigma, or equivalent certifications preferred.