AI & Digital Transformation - NC

Job#: 3046019 Job Description: Client: Financial Services Team: TBA Job Title: Business Execution Consultant 5 – Contingent Role: Senior System Implementation Consultant – AI & Digital Transformation Locations: Ballantyne preferred; CIC secondary Work Arrangement: Hybrid Contract Length: 6mo Rate: $80 - $87 Top Requirements • Product Management or Program Management experience • Experience deploying and delivering Agentic AI solutions • Strong KPI, adoption, and business value measurement experience • Enterprise technology implementation and change management experience • Executive stakeholder management and governance experience Job Summary This Senior System Implementation Consultant will lead enterprise-scale deployment, adoption, and value realization for AI, Agentic AI, automation, and digital transformation solutions. The role will manage implementation strategy, operational readiness, onboarding, governance, training, and change activities from initial planning through production stabilization. This consultant will partner with Product, Engineering, Data Science, Risk, Compliance, and Operations teams to transform AI opportunities into sustainable business capabilities. The successful candidate combines strong program execution skills with practical knowledge of enterprise AI adoption, workflow automation, and business process transformation. Day-to-Day Responsibilities Implementation & Program Leadership • Lead end-to-end implementation of AI, Agentic AI, automation, and enterprise technology solutions • Develop and manage: • Project plans • Deployment roadmaps • Implementation schedules • Governance forums • Risk and dependency logs • Executive status reporting • Coordinate delivery from planning through deployment and stabilization • Manage implementation milestones, decisions, issues, and escalation paths AI & Digital Transformation • Drive rollout and onboarding of AI-enabled products and platforms, including: • Epiplex • Zenerate • Digital Adoption Platforms • Agentic AI solutions • Partner with business stakeholders to identify automation and AI opportunities • Evaluate process improvement opportunities through workflow analysis and operational insights • Support adoption of intelligent operations capabilities Process Discovery & Transformation • Facilitate process discovery workshops • Perform current-state assessments • Identify opportunities for: • Process automation • Workforce optimization • Workflow simplification • AI enablement • Document future-state processes and implementation requirements • Support business process intelligence, workflow mining, and task analysis activities Human-in-the-Loop Governance • Establish and manage Human-in-the-Loop programs • Define review workflows, exception handling, and escalation processes • Develop quality-control and governance frameworks • Support responsible AI use through validation and oversight procedures Readiness, Training & Change Management • Lead user onboarding and training activities • Develop operational readiness plans • Coordinate communications and stakeholder engagement • Support business transition to new AI-enabled capabilities • Address adoption barriers and reinforce new operating practices Testing & Production Stabilization • Support UAT and release readiness • Validate deployments against business requirements • Coordinate deployment validation and production stabilization • Lead hypercare activities after implementation • Track issues, defects, adoption challenges, and remediation actions Metrics & Value Realization • Define and monitor: • Adoption Metrics • KPIs • Operational Performance Indicators • Productivity Measures • Process Efficiency Gains • Business Value Realization • Develop executive dashboards and scorecards • Report progress, risks, outcomes, and benefits to leadership EEO Employer We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.